🔐 aladin99 Privacy Policy

aladin99 ("aladin99", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("Player", "User", "you") who access the aladin99 website at aladin99.club and all associated services, including the casino, sportsbook, slots, live dealer, roulette, and football betting products (collectively, the "Service").

This Privacy Policy ("Policy") describes the types of personal information aladin99 collects from you and receives about you in connection with the Service, how that information is used, with whom it may be shared, and the choices available to you regarding our use of that information. This Policy is incorporated into and forms part of the aladin99 Terms & Conditions.

By creating an account with aladin99 or by otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree to this Policy, you must not use the aladin99 Service.

aladin99 collects personal data from you in the following categories:

2.1 Registration & Identity Data. When you create an aladin99 account, we collect:

• Full legal name as it appears on your government-issued identification document
• Date of birth (for mandatory age verification — 21+ required)
• Malaysian IC number, passport number, or equivalent government-issued ID number
• Residential address
• Email address
• Malaysian mobile phone number
• Username and encrypted password credentials

2.2 Financial Data. To process deposits and withdrawals in MYR, aladin99 collects:

• Payment method details (e-wallet account identifiers for Touch n Go, Boost; bank account details for Maybank, CIMB, Public Bank)
• Transaction history — deposits, withdrawals, and gaming activity financial records
• Source of funds documentation where required by anti-money laundering obligations

2.3 Gaming Activity Data. We record all gaming activity associated with your account, including:

• Bets placed, games played, sessions, wins and losses across all aladin99 products
• Bonus activations, wagering progress, and promotional participation
• Responsible gaming tool settings and activity — deposit limits, session data, self-exclusion requests

2.4 Technical & Device Data. When you access the aladin99 platform, we automatically collect:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, page views, click events, and navigation patterns
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Communications Data. If you contact aladin99 support, we retain records of all communications including live chat transcripts, email correspondence, and any documentation you submit.

aladin99 uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and administer your aladin99 account, including identity and age verification (21+ policy enforcement) and payment method verification.
• Service Delivery: To process your bets, deposit and withdrawal transactions, bonus activations, and to provide access to all aladin99 gaming products.
• Legal & Regulatory Compliance: To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and other obligations imposed by international gaming authority licensing standards applicable to aladin99's operations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, bonus abuse, and other prohibited conduct as defined in the aladin99 Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour and to administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your support queries, resolve disputes, and improve the quality of aladin99's customer service.
• Marketing Communications: Where you have given consent, to send you promotional offers, bonus notifications, and platform updates relevant to the aladin99 Service. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the aladin99 platform, game offerings, and user experience for Malaysian players.

aladin99 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and aladin99 — including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required for aladin99 to comply with applicable laws and licensing obligations, including AML verification, age verification, and responsible gaming mandates.
• Legitimate Interests: Processing conducted for aladin99's legitimate business interests, including fraud prevention, platform security, product improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.

aladin99 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other payment service providers — solely to process deposits and withdrawals in MYR.
• Identity & AML Verification Providers: Third-party identity verification services used to conduct mandatory KYC (Know Your Customer) and age verification checks at registration and upon withdrawal request.
• Game Studios & Platform Providers: Certified game providers whose products are offered on the aladin99 platform receive the minimum player data required to deliver and log game sessions (typically a pseudonymous player identifier).
• Regulatory & Law Enforcement Authorities: aladin99 will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or under applicable gaming authority licensing requirements. This includes mandatory suspicious transaction reporting obligations under AML regulations.
• Professional Advisers: Legal, accounting, audit, and insurance advisers operating under professional confidentiality obligations.

aladin99 uses cookies and similar tracking technologies on the aladin99.club website to enhance user experience, maintain authenticated sessions, and collect aggregate analytics data. The categories of cookies used by aladin99 are as follows:

• Strictly Necessary Cookies: Essential for the operation of the aladin99 platform — including session authentication, security tokens, and load balancing. These cookies cannot be disabled without preventing use of the Service.
• Functional Cookies: Store your preferences such as language settings, game lobby layout preferences, and responsible gaming settings to provide a personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how Malaysian players interact with the aladin99 platform — page views, navigation paths, feature usage — to support platform improvement. This data does not identify individual users.
• Marketing Cookies: Used where you have consented to personalised promotional communications. These cookies assist in delivering aladin99-specific promotional content relevant to your gaming preferences.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will affect platform functionality. Other cookie categories can be disabled without preventing core Service access.

aladin99 retains personal data for the following periods:

• Active Account Data: For the duration of your active aladin99 account relationship, plus a period of five (5) years following account closure, in accordance with standard AML record-keeping obligations applicable under international gaming authority licensing.
• Financial Transaction Records: A minimum of seven (7) years from the date of each transaction, as required by applicable financial record-keeping regulations.
• Support & Communications Records: Three (3) years from the date of the last communication or dispute resolution, whichever is later.
• Self-Exclusion Records: Retained for the duration of the exclusion plus five (5) years following the exclusion period end date, to prevent circumvention of self-exclusion arrangements.
• Marketing Consent Records: Until you withdraw consent, plus two (2) years thereafter as evidence of prior consent.

Where personal data is no longer required for any purpose identified in this Policy, aladin99 will securely delete or anonymise that data in accordance with applicable data protection standards.

aladin99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the aladin99 servers — the same encryption standard employed by Malaysian banks for their online banking portals.
• Password hashing using industry-standard algorithms — aladin99 does not store plaintext passwords.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of access security.
• Restricted internal access to personal data on a strict need-to-know basis, with access logging and audit trails.
• Regular security assessments and penetration testing of the aladin99 platform and infrastructure.
• Player funds maintained in segregated accounts, separate from aladin99 operational funds.

While aladin99 applies rigorous security measures, no internet transmission or electronic storage system is 100% secure. In the event of a data breach affecting your personal data, aladin99 will notify you and relevant regulatory authorities as required by applicable law and licensing obligations.

Subject to applicable law and the terms of aladin99's licensing obligations, you have the following rights in respect of your personal data held by aladin99:

• Right of Access: You may request a copy of the personal data aladin99 holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data held in your aladin99 account.
• Right of Erasure: You may request deletion of your personal data. Note that this right is subject to aladin99's legal and regulatory retention obligations — data retained for AML, licensing, or dispute resolution purposes cannot be deleted prior to the expiry of the applicable retention period.
• Right to Restrict Processing: You may request that aladin99 restricts certain processing of your data in specified circumstances.
• Right to Data Portability: You may request a copy of data you have provided to aladin99 in a structured, commonly-used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time via your account settings or by contacting aladin99 support.

To exercise any of these rights, please contact aladin99 support via live chat or at the email address listed in Section 13. aladin99 will respond to all verifiable data subject requests within 30 days.

The aladin99 Service is strictly intended for adults aged 21 years and above. aladin99 does not knowingly collect, process, or store personal data from persons under the age of 21. Mandatory age and identity verification is required at registration for all new aladin99 accounts, and account activation is withheld until age verification is successfully completed.

Where aladin99 discovers that an account has been created by a person under the age of 21, or that a minor's data has been collected without appropriate consent, that account will be permanently closed immediately, all funds returned to the verified payment method, and the data permanently deleted to the extent permitted by applicable law and licensing obligations.

If you have reason to believe that a minor has created an aladin99 account or that a minor's personal data has been submitted to aladin99, please contact us immediately at the details in Section 13.

The aladin99 platform may incorporate third-party tools, services, or content — including certified game engines from studios such as Evolution Gaming, Pragmatic Play, and NetEnt — that are governed by their own privacy policies. aladin99 is not responsible for the privacy practices of these third parties beyond the contractual data protection obligations aladin99 imposes on all its service providers.

aladin99 does not include third-party social media plugins, advertising networks, or data broker integrations on the aladin99.club platform. Any links to other websites that may appear in aladin99 content are governed by those websites' own privacy policies, and aladin99 accepts no responsibility for their data practices.

aladin99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or operational changes to the aladin99 Service. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

Where amendments are material — meaning they substantially alter how aladin99 processes your personal data or affect your rights as a data subject — aladin99 will provide reasonable advance notice to registered players via the email address associated with their account or via a prominent notice on the aladin99 platform. Your continued use of the Service following such notice constitutes acceptance of the revised Policy.

We encourage you to review this Policy periodically, particularly before making any significant changes to your aladin99 account settings or responsible gaming preferences.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a complaint regarding aladin99's handling of your personal data, please contact our Data Protection team:

• Live Chat: Available 24/7 via the aladin99 platform. Average response under 60 seconds.
• Email: [email protected]

aladin99 will acknowledge data protection enquiries within 48 hours and provide a substantive response within 30 days. Where your complaint cannot be resolved through internal channels, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.